Purchase and Return Policy

Purchase and Return Policy

Welcome to Horizon, your premier online source for quality and stylish eyewear. We are committed to providing an exceptional shopping experience, ensuring transparency, convenience, and satisfaction for all our customers. Please read our purchase policies carefully before making a purchase.

Payment: As a payment method, you can choose between credit card or PayPal. Select the most convenient option for you during the checkout process. All transactions are securely processed to protect your personal and financial information.

Shipping: We offer fast and reliable shipping to addresses located within the United States. The shipment is made within up to 3 business days after the purchase date. Delivery times may vary between 5 to 15 days, depending on your location. Horizon covers shipping costs by providing Free Shipping to our beloved customers.

Returns and Exchanges: We accept returns and exchanges within 3 days from the delivery date, subject to the following conditions: Eyewear must be in its original condition, unworn, and with all original tags and packaging intact. The customer is responsible for the shipping cost of returns and exchanges, unless the product is received damaged or defective. To initiate the return or exchange process, please contact us via email at customerservice@usehorizon.us.

Warranty: All our eyewear comes with a 90-day warranty against manufacturing defects. If you encounter any issues with your product within the warranty period, please contact us for assistance.

Privacy and Security: We are committed to protecting your personal and financial information according to our privacy policies. Horizon does not store your banking information. We utilize advanced and effective security measures to ensure secure transactions and protect your data against unauthorized access.

Terms and Conditions: By making a purchase in our store, you agree to our general terms and conditions, including purchase, refund, shipping, returns, and privacy policies. Thank you for choosing Horizon for your eyewear needs. If you have any questions or need additional assistance, please do not hesitate to contact our customer support team via our email customerservice@usehorizon.us. We are here to help!